Eruption of Mount Agung, Bali
The huge ash cloud has caused Bali’s Denpasar airport to close on Monday. Picture: AFP/Sonny Tumbelaka Source:AFP
Eruption of Mount Agung, Bali (Advice for the PDS effective 1 November 2012; as at 10am on Wednesday 22 November 2017, AEDT)
Mount Agung, Bali, Indonesia has begun erupting smoke and ash. An official exclusion zone remains in place that in some places extends to 7.5 kilometres from the volcano. We are now issuing a cover cut-off for claims arising from this known event.
For policies purchased up to 8:05pm (AEDT) on Tuesday 21 November 2017, cover is available where you have no option but to change your travel plans because your service provider cancels or restricts services as a result of any volcanic activity. Where your trip has not yet begun, cover is available for the lesser of rearrangement or cancellation costs.
Where travel has begun and you have no option but to change your travel plans, your policy covers the following benefits when they are listed under the plan you have purchased: medical expenses overseas; travel delay; cancellation costs or additional travel and/or accommodation expenses resulting directly from a provider cancelling or restricting your scheduled public transport services.
For policies purchased after 8:05pm (AEDT) on Tuesday 21 November 2017, cover is not available for claims arising from any volcanic activity, including any new ash cloud events, as such events are no longer unforeseen.
This restriction of cover also applies to any travel plans made or changed after 8:05pm (AEDT) on Tuesday 21 November 2017 where you are impacted by the volcanic activity.
We are monitoring the situation and will advise when this position changes. Refer to your providers following service interruptions; they can best assist with making alternative arrangements.
Emergency Assistance and Contacts
If you have an emergency, please contact emergency assistance as soon as possible on +61 292343113 or +61 282561513. They are available 24 hours a day, 7 days a week. For updated travel advice, refer to:
Bureau of Meteorology www.bom.gov.au/info/vaac/advisories.shtml
Qantas Airways 13 13 13; +62 21 25556300
Virgin Australia 13 67 89; +61 7 3295 2296
Jetstar Australia 13 15 38; + 61 3 9645 5999
Garuda Air +62 21 2351 9999
Please contact our Customer Service team on 1300787376 or via our website at www.suresave.com.au.
In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. Claim forms are available from your agent, SureSave Customer Service or SureSave website at www.suresave.com.au.
SureSave Pty Limited ABN 82 137 885 262, AR 339902, are authorised representatives of Cerberus Special Risks Pty Limited, ABN 81 115 932 173, AFS Licence 308461. This is general advice, and you should consider if this product suits your needs. Before you buy, please read the Product Disclosure Statement available from www.suresave.com.au.This insurance is underwritten by certain underwriters at Lloyd's.
Cerberus Special Risks Pty Limited | ABN 81 115 932 173 | AFS Licence Number 308461 is a coverholder at Lloyd's
Level 21, 680 George St Sydney NSW 2000 Australia | www.cerberusrisks.com |
Surf Travel Insurance ABN 79083338649 AR 299807, is an Authorised Representative of Cerberus Special Risks Pty Limited ABN 81 115 932 173, AFS Licence No 308461 (Cerberus).
This is general advice and you should consider if this product suits your needs. Before you buy, please read the Product Disclosure Statement. This insurance is underwritten by certain underwriters at Lloyd's.