Making a Claim

This information is for residents of Australia only

How to contact the SureSave claims team

SureSave World Assistance, hope whatever has happened didn’t ruin your holiday.

If unfortunately this has happened and you need to make a claim, please do the following:

Step 1:

  • Read SureSave World Assistance, claims guide
  • Check out SureSave World Assistance, What to do when section for a checklist of what to do
  • (and what to collect) if something happens before or during your trip.

Step 2:

  • Gather your documents
  • To settle your claim SureSave World Assistance, are going to need certain documents. The following
  • checklist will help you assemble the documents required and help you complete your claim so
  • SureSave World Assistance suggests you get these together first.

Step 3:

  • Download & complete a claim form.
  • Please download a claim form.
  • In order for SureSave World Assistance to process your claim quickly it’s important that you complete
  • all the relevant sections of this form with as much detail as you can.
  • 5 tips to better claims
  • Complete this PDF electronically by typing into the fields. If you complete by hand, please write clearly.
  • Make sure you sign the claims form
  • Make sure you send us all of your supporting documents
  • If in doubt, tell SureSave World Assistance more not less
  • If posting your claim, take copies of everything and send it recorded delivery

Step 4:

  • Send SureSave World Assistance, your claim
  • Please check through your form thoroughly then send your completed claim form together with original
  • supporting documents and keep a copy for your records.
  • The fastest way to submit a claim is by email:
  • Scan or photograph all pages of your claim form
  • Scan or photograph all supporting documents
  • Attach your claim form, photographs and supporting documents (max file size 10Mb) to an email with your policy number as the subject

Email the claim to:

Alternatively, mail your documents to:

SureSave Travel Claims

Po Box A975

Sydney South, NSW 1235

Contact number: 1300 625 229

STI Surf Travel Insurance/ Global Surf Travel Pty Ltd ABN 79 083 338 649 AR 299807 and SureSave Pty Limited ABN 82 137 885 262 AR339902, are Authorised Representatives of nib Travel Services (Australia) Pty Ltd ABN 81 115 932 173, AFS Licence No. 308461 (nib Travel Services). This is general advice and you should consider if this product suits your needs. Before you buy, please read the Product Disclosure Statement available from us. This insurance is underwritten by XL Insurance Company SE, Australia branch (ABN 36 083 570 441)

This information is for residents of United States and Hawaii only

How to contact the World Nomads claims team

Your claim will be managed by the Trip Mate Claims Service Team for your insurer and World Nomads. If you have a question about your claim, please contact the claims team 24 hours a day, 7 days a week:

Phone Toll-Free (within the US and CAN):+1-844-207-1930
or Direct (collect): +1-816-905-3963

Medical Emergency

+1-855-878-9588 (toll free within the US and Canada)

+1-603-328-1329 (toll free outside the US and Canada)

24 hours a day, 7 days a week.

World Nomads Claims
Trip Mate Claims Service Team
9225 Ward Parkway
Suite 200
Kansas City, MO
64114, USA

World Nomads only partners with high quality insurers who have a proven track record in managing claims efficiently. In the unlikely event that you’re dissatisfied with their service please contact us phone +61 2 8263 0400 or email and we’ll investigate further.

World Nomads is supported by various underwriters throughout the world depending on your country of residence.

This information for residents of all other countries

How to contact the World Nomads claims team

Be prepared when you claim.

  • Injury or illness? Call our assistance teams asap
  • Scan your receipts before your leave, just in case.
  • If an airline damages or loses your gear, tell them straight away, fill in their paperwork and keep a copy.
  • Theft? Report it to the police within 24 hours.
  • See what refunds you can get first from your transport or accommodation providers.

Having been on the road for long periods ourselves, we know that waiting until you get home to lodge a claim isn’t always ideal. World Nomads gives you the freedom to claim from wherever you are and whenever you like, so you can keep traveling.

How to claim on your travel insurance

If you’re already a World Nomads member, you’ll just need to sign in, follow the claims path and attach your supporting documents. Brazilian World Nomads need to fill in a claim form – we’re working on building online claims for you. Stay tuned.

If you’re not a member, you can either create an account which lets you lodge most claims electronically or you can get in touch with our customer service teams, who’ll send out a paper form for you to complete.

Soon after you’ve lodged your claim, we’ll email you a confirmation letter with a reference number, so you can keep track of your claim’s progress.

World Nomads is supported by various underwriters throughout the world depending on your country of residence.