Hawaiian Residents Emergency Australian Guests receive 10% off.

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Hawaiian Residents Emergency

Hawaiian Residents

Travel Insurance: Who do I call for emergency help?

This information is for residents of United States

One Call Worldwide Travel Assistance Services

Call One Call Worldwide Travel Assistance Services available 24 hours, 7 days a week, 365 days a year from anywhere in the world:

Telephone: +1-855-878-9588 (toll free within the US and Canada)

Telephone: +1-603-328-1329 (toll free outside the US and Canada)

Telephone: +1-603-328-1384 (Collect)

Email: onecall@oncallinternational.com

1. What if I require emergency assistance?

Medical Emergency: Contact 911 or the local authorities right away if you are experiencing a medical emergency. Once you’re in a safe location and receiving medical treatment, contact One Call as soon as possible so that One Call can immediately begin monitoring your medical care to ensure you’re getting the care you need for your medical emergency. One Call can also connect with Trip Mate, your plan administrator, to confirm your travel insurance benefits. If you’re experiencing a medical emergency, it is much easier to obtain all required medical information while you’re being treated by a physician. One Call requires completed medical reports and certain fit to travel data (aka a Fit to Fly form) to ensure you are in good hands and safe enough to travel home. One Call can also assist with Doctor Referrals and travel-assistance emergencies as well.

Travel Emergency: If you’re experiencing a travel emergency, contact One Call. One Call will work with their in-house travel agent for assistance in locating emergency flights. One Call has local resources throughout the world, so even if you’re in a remote location, contact One Call for assistance during any emergency … and the sooner the better. The most important thing to remember is to contact One Call as soon as possible in the event you are experiencing a medical, travel or security emergency while traveling. And whatever your emergency, One Call can assist you in the native language of whichever country you’re traveling in. Translators are standing by.

2. At what point should I contact One Call if I am having a medical emergency?

One Call is not a first responder. If you require urgent medical treatment, contact the local first responders to seek medical attention as soon as possible. Once you’re receiving treatment, contact One Call. It’s best to contact One Call as soon as medically possible in order for One Call to be involved right away. The medical situation can be monitored and One Call can establish communication with the hospital. Depending on the severity of the medical emergency, One Call may have to schedule and conduct doctor-to-doctor consultations to ensure the traveler is receiving appropriate medical care. One Call will also collect regular medical reports to be reviewed by the One Call Medical Team, available around the clock. The One Call Medical Team will determine the safest medically necessary method of transport once the patient is deemed fit to travel.

3. What if I am traveling in a remote location, and I am having a difficult time reaching One Call, or getting my documentation back to them?

One Call has the ability to receive local and collect calls, SMS, fax, and email. If the traveler can’t get in touch with One Call, or vice versa, One Call has local offices around the world to assist. One Call will work with hospital staff, hotel staff, tour leaders, family members back home, and the travelers to determine the best way to communicate with the insured.

4. Who is able to open contact One Call to open a case?

Anyone capable of providing the basic information regarding the injured or ill traveler can open a case. The caller should be prepared to provide basic demographic information such as the patient’s name, age and contact information. The tour leader, traveling companion, travel agent, parent/family member at home, hospital, or even the traveler themselves can call to notify One Call of a new case or provide updates throughout the case. One Call can only release updates on a patient to those designated by the patient on his/her medical release authorization, due to patient privacy laws.

5. For what assistance can I contact One Call?

One Call can be contacted to assist with anything from finding a hotel, making a restaurant reservation, passport replacement assistance, or to arrange an emergency medical evacuation via air ambulance. Any travel assistance, medical assistance, or concierge request, One Call has the capability to assist with any travel problem – big or small, domestically or across the globe.

Benefits herein are described on a general basis only. There are certain restrictions, exclusions and limitations that apply to all coverage’s and services. This advertisement does not constitute or form any part of the Certificate / Policy or any other contract of any kind. This plan is underwritten by: Nationwide Mutual Insurance Company and affiliated companies, Columbus, OH. Benefits are administered by: Trip Mate, Inc. (in CA & UT, dba Trip Mate Insurance Agency), 9225 Ward Parkway, Suite 200, Kansas City, MO, 64114, 1-844-207-1930 and 24-Hour Assistance Services are provided by One Call Worldwide Travel Services Network. CONDITIONS AND LIMITATIONS -Please Note: Plan benefits, limits, and provisions may vary by state jurisdiction. Certain limitations and exclusions apply and are detailed in the Certificate / Policy. Please review your Certificate / Policy for complete policy details, which may include coverage variations and specific wording applicable to your state of residence. If you purchase this plan and you are not satisfied with your plan for any reason, you may return the Plan Certificate / Policy and the Confirmation / Declaration within 10 days of receipt and your plan payment will be refunded, provided you have not filed a claim or departed on your trip.

Hawaiian Residents Emergency Australian Guests
Receive 10% off.

Get Quote Here

It is recommended to take out travel insurance when you pay your deposit, as this will ensure that you are covered in case of any unforeseen circumstances that may arise before your trip.

Maybe you’re waiting for the next epic swell to hit Fiji, perhaps escaping the busy lifestyle for long empty barrels in Indonesia or thinking of snowboarding down a white picturesque mountain slope in Europe. Wherever you live in Australia or where you want to go, consider Surf Travel Insurance for your next trip! The original surf travel insurance provider offering Australian and Global surfers cover while surfing.   On and Off the water.

Current Travel Alerts

Traveling? We have the insurance to suit!

As surfers, we understand the importance of comprehensive cover for surfers and non-surfers with worldwide EVAC plans for emergency assistance 24/7, including cover for your accompanying surfboards. With travel insurance plans to suit your travel needs, for either single trip, multiple trips, long stays or around the world adventures for leisure and business. Simply quote and purchase online or talk to our insurance specialist today!

Why Surf Travel Insurance?

STI are the global leaders in surf and snowboard travel insurance and specialist for surfing popular and remote destinations. Comprehensive medical evacuation plans for serious medical emergencies around the Mentawai’s, Telo, Sumatra, Banyaks, Nias, Bali, Maldives and Fiji Islands. As surfers, we understand a surfer’s lifestyle and passion with insurance products to suit their individual and family surfing needs.

Get a Quote

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Not sure? We take the hassle out of finding an insurance plan and tailor a package that is right for you. Simply fill in the form below and we'll take care of the rest.

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Need Insurance? We have you covered.

COVID-19 and SureSave Travel Insurance

COVID-19 and SureSave Travel Insurance

Coronavirus (COVID-19) FAQs - View answers to our most frequently asked travel questions related to Coronavirus (COVID-19).

Single, Couples and Family

Single, Couples and Family

Traveling on your own, maybe with your partner or need to take the family, don’t forget the children with dependent kids under 25 are free.

Annual Frequent Trips

Annual Frequent Trips

If your overseas trip includes adventure, working or just getting away, choose from a range of products to suit your travel needs including custom planning.

Groups Travel

Groups Travel

STI can assist in customised travel insurance to suit any groups size, individual needs for any global surf and snowboard adventure.

Working and Volunteering

Working and Volunteering

Working or Volunteering Overseas! Choose one of our insurance products with individual and family medical and repatriation cover, while working and volunteering overseas.

Surfing and Surfboard Cover

Surfing and Surfboard Cover

Planning a surfing holiday, whether you are learning to surf through to being experienced enough to confidently drop into hollow reef breaks, surfing has its risks and that’s why it’s important to stay safe in the line-up.

Snowboarding Cover

Snowboarding Cover

Whether your snowboarding or Skiing at a resort, or planning to go off the beaten track in the back country or even heli-ski, you’re here because you need reliable travel insurance.

Boardrider Clubs

Boardrider Clubs

With saving on the Annual Frequent Traveller Plan, the whole family can travel further. Surfing legend Gary "Kong" Elkerton as our Brand Ambassador in promoting, surf friendly travel insurance to Boardrider Clubs.

Schools, Guides & Coaches

Schools, Guides & Coaches

Specialising in Groups, Surf Schools, Surf Guides and Professional Surf Coaches when they travel overseas and within Australia. STI has been providing small and large groups travel insurance solutions since 2000.

Australian Surf, Fish Charters

Australian Surf, Fish Charters

Whether you and some friends are planning on surfing Western Australia’s Montebello Islands and diving Ningaloo Reef or Exploring the Great Barrier Reef, we can provide a travel insurance policy to suit.

Motorbike and Moped

Motorbike and Moped

Plan on riding a motorbike or moped while overseas, whether just casually or as your main mode of transport, there’s cover under the policy if you’re properly licensed to ride.

Medical Screening

Medical Screening

If you have an existing medical condition that is not automatically accepted, you can apply to add it as a specified medical condition when you buy your policy with Travel Clear.

Telo Island SIEEP 26/08/2013
A reported head trauma was reported which activated an air-ambulance with neurosurgeon onboard for the flight transfer. Air Ambulance was activated for this case and Patient was transferred to Singapore hospital for emergency surgery. The time line was under 6hrs to get patient to Singapore Hospital including: time for Refuelling air-ambulance, Clearance and Immigration requirements. Please note this procedure was in half the time estimated originally, due to improved remote airfields and air-ambulances.
Monika | Operations Coordinator
We have developed an internal database of providers for our team to use on cases with quick reference to hospitals/clinics as well as other providers (ground transfers, hotels, local agents etc). As soon as our team are activated on a case, we review our database for the closest facility that we can refer to. Our business partners are trusted providers who offer local knowledge as well as the ability to obtain crucial information (medical reports), as well as guarantee payments on our behalf, ultimately a seamless class for our travellers so that they are not out of pocket.
Lisa | Operations Manager

Additional Options

You’ll have the option of purchasing specialised cover for your trip by upgrading to one of the additional optional packs – Increase cancellation costs, increased luggage cover, add snow cover, rental vehicle excess and excess buy out.

Extra Cancellation Option

You can select the amount of cover – trip limit – required for your cancellation related expenses, and you will know what the additional premium is. The standard trip limit for cancellation or re-arrangement related expenses is $5,000 with cover both before and during your trip.

New for Old Luggage Option

Standard luggage cover is provided with each policy. New for Old Luggage cover applies if you add specified items under the ‘New for Old Luggage Option’ when buying the policy for an additional premium. With the standard cover, your luggage and personal items may be covered, less depreciation and any excess that applies to the policy, if they are stolen, lost or damaged.

Winter Sports

If you plan on taking part in winter sports on your trip, you need this option to cover your activities. When you purchase the Winter Sports Option you will also have cover under events that would normally be excluded if they occurred while participating in a winter sport.

Rental Vehicle Excess Option

If you plan on renting a vehicle, you should check how much insurance excess you would have to pay if the rental vehicle is in an accident, damaged or stolen. If insurance excess is more than $5,000, you can choose to increase the cover under your policy for an additional premium.

Excess Buy-out Option

This allows travellers to reduce the standard excess on their policy to $0 and is shown on your policy. This excess is your contribution towards the expenses when you make a claim. If you claim under an event and an excess applies, the insurer will deduct the excess amount from what they may pay.

Global Surfers

Hawaiian Residents Emergency has partnered up with Surf Travel Insurance to provide their Global surfing friends specific surfing travel insurance. Surf Travel Insurance provides Standard or Explorer Travel Insurance Plans online from World Nomads to surfers from over 140 countries, who are planning an international surf trip or have already left.

Although we cover over 140 countries, residents of the USA, UK, Europe, Brazil, Hawaii and New Zealand to name a few, have purchased these policies. You can buy, extend and claim online, even after you've left home. It’s designed for adventurous travellers with cover for overseas medical, evacuation, baggage and a range of adventure sports and activities.

Global Surfers Click Here​