About Surf Travel Insurance (STI)
We are a travel insurance reseller based on the Gold Coast, Queensland, Australia. Our experienced team of travel insurance consultants have been assisting travellers with suitable travel insurance products at the best price for the past 7 years.
We are proud to have a close relationship between insurance underwriter and customer, with a high percentage of repeat customers as testimony to our service and quality products. We are very proud of our fast friendly customer service and after hour's accessibility.
We are fully qualified, as a distributor of our insurer SureSave, to sell travel insurance for them. We are able to offer you direct online access to a choice of travel insurance options for travel insurance from SureSave, it is up to you to choose the cover you need.
SureSave's Product Disclosure Statement (PDS) is designed to assist you in your decision to purchase travel insurance. It contains information about key benefits and significant features. Any advice in the PDS document is of a general nature only; and has not considered your objectives, financial situation or needs.
SureSave travel insurance is underwritten by certain Underwriters at Lloyd's through its Australian underwriting agency, Cerberus Special Risks Pty Limited. You should consider the Product Disclosure Statement before buying this product, available from us, to ensure the product is right for you.
As the distributor we can directly issue SureSave travel insurance in accordance with the underwriting guidelines. In some cases we may need to arrange for SureSave to do this if we are not able to act under the underwriting guidelines.
We do not have any authority to give you any advice (i.e. recommendation or opinion about the financial product). SureSave as the insurer of the product and us as the agent, do not act on your behalf.
We can provide you with factual information on the product to help you decide if it is right for you. The choice is yours. We will never ask you to provide personal information like your bank details, credit card details, driver's license or passport number via email. If you are making an online booking through us by phone, and are required to provide us with your credit card details, this will be carried out within a secure browser window.
All information is entered directly to the SureSave site and once entered all information is coded and then deleted at the completion of the purchase. We may charge a fee for additional services provided to you after you have been issued with a policy. This may include but is not limited to alterations and other changes to your policy. We will notify you of any fee at the time you make a request for additional services.
Disclaimer: You understand that the insurance contract is between you and SureSave only and that Surf Travel Insurance is not a party to it. We are not the insurer of any risk and Surf Travel Insurance will not be liable to you or any party with respect to any damages, loss or claim whatsoever, no matter how occasioned, in connection with the purchase of insurance from SureSave.